Privacy Policy

 

Last Updated: 01-12-2024

This Privacy Policy ("Policy") of Sugatu Infra Pvt. Ltd. ("Sugatu Infra," "Company," "We," "Us," or "Our") outlines how we collect, use, disclose, and protect personal information provided by users ("You," "Your," or "User"). This Policy complies with the requirements of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable regulations. By accessing or using Our website, mobile applications, online platforms, or offline services (collectively referred to as the "Platform"), You signify Your consent to this Policy and agree to the collection, usage, and handling of Your information as described herein.

What Personal Information Do We Collect?

Sugatu Infra collects information to provide better services, improve user experience, and meet legal and business requirements. The types of information collected include personal information such as contact details (name, email address, phone number, and mailing address), financial information (bank details, UPI IDs, and transaction histories), authentication details (usernames, passwords, and other security credentials), biometric data (if explicitly provided), and location data (precise GPS, WiFi, or Bluetooth signals). Additionally, non-personal information that does not directly identify You, such as browser type, device type, operating system, referring/exit pages, usage data, and technical details like IP address and ISP details, may also be collected.

How Do We Collect Information?

We collect information through various methods, including forms filled on the Platform, communication via email or phone, surveys or feedback submissions, automated data collection tools like cookies and server logs, and permissions granted through mobile applications.

How Do We Use Your Information?

Sugatu Infra uses the collected information to provide, improve, and personalize Our services, process transactions, maintain security, communicate updates and promotions, comply with legal obligations, and conduct internal analytics and research.

Sharing of Information

We may share Your information with service providers and partners for operational, marketing, and technical purposes, with legal authorities to comply with applicable laws, and during business transitions such as mergers or acquisitions. Whenever possible, We anonymize data before sharing it to protect Your identity.

Protecting Your Privacy and Information

To protect Your data, We implement robust security measures, including encryption of sensitive data using SSL protocols, restricted access to personal information, and regular audits and updates to security protocols. Despite Our efforts, no method of transmission or storage is completely secure, and by using Our Platform, You acknowledge and accept these risks.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Upon request, We will delete or anonymize Your personal data unless retention is required for legal or operational reasons.

Access to the Information Provided by You

You have rights regarding Your personal information, including accessing and reviewing the information We hold about You, requesting corrections to inaccuracies, withdrawing consent to data processing, and requesting data deletion, subject to legal and operational requirements. To exercise Your rights, contact Us at privacy@sugatuinfra.com.

Correctness of Information

You are responsible for ensuring that all information provided to Sugatu Infra is accurate, current, and up-to-date. You must have the necessary rights, permissions, and consents to provide such information. Any breach of this responsibility may obligate You to indemnify Sugatu Infra and its affiliates against damages arising from inaccurate or unauthorized information.

Restriction on Sharing Information

Users of this Platform are prohibited from uploading or sharing content that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise objectionable. We reserve the right to remove any such content and take appropriate legal action.

Use of Cookies

Sugatu Infra collects certain information from Your browser using cookies to enhance Your experience on the Platform. Cookies may store session data, preferences, and other information to personalize and streamline Your interactions with Us. You may disable cookies through Your browser settings; however, this may affect Your experience on the Platform.

Session Data

Sugatu Infra automatically logs generic session data to analyze website usage trends, diagnose issues, and improve services. This data includes details such as IP addresses, browser types, operating systems, and time spent on the Platform. Session data is anonymous and does not identify individual users.

Linking to Third-Party Websites

Our Platform may include links to third-party websites or applications. We are not responsible for the privacy practices or content of such third parties. We encourage You to review their privacy policies before interacting with them.

Business Transfers

In the event of a business transition, such as a merger or acquisition, user information may be transferred as part of the assets. Any such transfer will adhere to the terms of this Privacy Policy unless otherwise notified.

Data Retention

We retain personal information for no longer than necessary to fulfill legal, regulatory, or business requirements. After this period, data will be securely deleted or anonymized.

Changes to the Privacy Policy

Sugatu Infra reserves the right to modify this Policy at any time. Changes will be effective immediately upon posting on Our Platform. We encourage You to review this Policy periodically to stay informed of any updates.

Grievances Redressal Mechanism

In accordance with applicable laws, the contact details of the Grievance Officer are provided below. You may contact the Grievance Officer with complaints or concerns related to this Policy or Our data handling practices: Sugatu Infra Pvt. Ltd. Email: support@sugatu.net

Applicable Laws

This Policy shall be governed by and construed under the laws of the Republic of India. Any disputes arising out of or related to this Policy shall be resolved through arbitration under the Indian Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in Mumbai, India, in English. The decision of the arbitrator shall be final and binding. By using Our Platform, You agree to the terms of this Privacy Policy. If You do not agree, please refrain from using Our services.