Shipping Policy

 

Last Updated: 01-12-2024

At Sugatu Infra Pvt. Ltd. ("Sugatu," "We," "Us," or "Our"), we are committed to delivering your orders promptly, efficiently, and securely. This Shipping Policy outlines the terms and conditions governing shipping, delivery, and related processes for purchases made through our platform. If you have any questions or concerns about shipping, feel free to reach us at:

Email: support@sugatu.net

1. Shipping Destinations

We currently offer shipping services as follows: Within India: We deliver to all states and union territories. Our logistics network ensures coverage across urban and rural areas to cater to our diverse customer base. International Shipping: At this time, we do not accept international orders. We are actively working towards expanding our reach and will update this policy accordingly when international shipping becomes available.

2. Shipping Charges

Shipping charges are calculated based on the product’s physical weight, volumetric weight, destination, and the selected shipping method. These charges will be displayed during checkout for your review before completing your purchase. Domestic Shipping:

• A shipping fee is applicable as per the product’s weight and size.
• Additional charges may apply for remote or non-serviceable locations. Such charges will be communicated in advance.

3. Shipping Methods and Delivery Timeframes

We have partnered with reliable courier and logistics services to ensure that your orders are delivered securely and on time. Domestic Orders:

• Standard Delivery: Orders typically reach their destination within 6–8 business days from the shipping date. Delivery timelines may vary based on factors such as the delivery location, weather conditions, holidays, or regional disruptions.

Please note that delivery timeframes are approximate and subject to change due to unforeseen circumstances.

4. Order Processing Time

All orders are processed within 15 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Processing times include order verification, quality checks, and packaging.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing the tracking number and courier details. You can use this information to track your order via the courier’s website. If you require assistance with tracking or have not received tracking details, please contact us at support@sugatu.net.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we will notify you promptly. You may choose one of the following options:

• Re-shipment: The order can be re-shipped to a corrected address, subject to additional shipping charges.
• Refund: You may opt for a refund of the product price. Please note that shipping charges are non-refundable in such cases.

7. Shipping Restrictions

• We do not deliver to P.O. Boxes or other restricted addresses.
• Deliveries to certain remote areas may require additional time or may be deemed non-serviceable. In such cases, we will notify you and explore alternative solutions.

8. Delayed or Lost Shipments

While we strive for timely deliveries, delays may occasionally occur due to factors beyond our control. If your order is delayed beyond the estimated delivery timeframe, please contact us at support@sugatu.net for assistance. Lost Packages: If your package is confirmed to be lost after an investigation by the courier service, we will take one of the following actions based on your preference:

• Re-ship the order at no additional cost.
• Issue a full refund.

9. Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items, please follow these steps:

1. Notify us within 48 hours of delivery by emailing support@sugatu.net.
2. Include your order number, detailed photos of the damaged or incorrect items, and the packaging.
3. Based on your preference, we will arrange for a replacement or issue a refund. Refunds will be processed after verification.

10. Cancellations and Changes

• Before Shipping: You may cancel or modify your order before it is dispatched by contacting us immediately at support@sugatu.net. We will make every effort to accommodate your request.
• After Shipping: Once an order has been shipped, cancellations or modifications are not possible. However, you may initiate a return or exchange as per our Returns Policy.

11. Customer Responsibilities

To ensure smooth and timely delivery, customers are responsible for the following:

• Providing accurate shipping addresses and contact details during checkout.
• Being available at the delivery address during the estimated delivery timeframe to receive the package.
• Notifying us promptly in case of address changes or delivery-related concerns.

12. Changes to the Shipping Policy

Sugatu Infra Pvt. Ltd. reserves the right to modify or amend this Shipping Policy at any time without prior notice. Updates will be reflected with a "Last Updated" date at the top of this document. Continued use of our Website following any changes constitutes your acceptance of the revised policy. For any inquiries or assistance with shipping, please contact us at support@sugatu.net. We appreciate your trust in Sugatu and are dedicated to delivering a seamless shopping experience. Thank you for choosing Sugatu!